傳說中的鬼擋牆?

昨天
受美國工程師之託 打電話到泰國去溝通案子 (怪了 我又不會泰文 你不會自己打 =., =;
然後發生了下面的對話:
(註: 1. 為保留當時情境 以下以原始對話呈現 2. 為保護當事人及公司名譽 下記為虛構的公司名稱及人名)

THAI1: "alo" "sawadika" %#$%@#$"
kakaru: "Hello, this is kakaru calling from HELL, may i speak to Minaresa?"
THAI1: "$#@^#" "Wait a moment please."
- - - - - - - - - - - - - - - 轉接中 - - - - - - - - - - - - - - -
THAI2: "sawadika" %#$%@#$"
kakaru: "Hello, this is kakaru calling from HELL, may i speak to Minaresa?"
THAI2: "$#@^#" "who would you like to talk with?"
kakaru: "Ms Minaresa, please"
THAI2: "........hold on please"
kakaru: "okay thanks"
- - - - - - - - - - - - - - - 轉接中 - - - - - - - - - - - - - - -
THAI3: "sawadika" %#$%@#$"
kakaru: "Hello, this is kakaru calling from HELL, may i speak to Minaresa?"
THAI3: "$#@^#&%@$#!" "Minaresa?" "Please call 02-2679-xxxx okay?"
kakaru: "Sure thanks"
- - - - - - - - - - - 撥號至 02-2679-xxxx - - - - - - - -
THAI4: "alo" "sawadika" %#$%@#$"
kakaru: "Hello, this is kakaru calling from HELL, may i speak to Minaresa?"
THAI4: "$#@^#" "Wait a moment please."
- - - - - - - - - - - - - - - 轉接中 - - - - - - - - - - - - - - -
THAI5: "%#$%@#!@#*$"
kakaru: "Hello, this is kakaru from HELL, may i speak to Minaresa?"
THAI5: "$#@^#"
- - - - - - - - - - - - - - - 轉接中 - - - - - - - - - - - - - - -
THAI6: "&%%#$%@#!@"
kakaru: "Hi, may i speak to Minaresa?"
THAI6: "Minaresa?" "may i have your name, sir?"
kakaru: "uhh.. kakaru, K A K A R U"
THAI6: "#%^*RU?"
kakaru: " Kakaru, K A K A R U, Kakaru"
THAI6: "okay, #%^*RU, hold on please"
kakaru: "thanks...."
- - - - - - - - - - - - - - - 轉接中 - - - - - - - - - - - - - - -
THAI7: "&%%#$%@#!@"
kakaru: "May i speak to Minaresa?"
THAI7: "Please wait a moment" &#@!^$%@"
kakaru: "okay"
- - - - - - - - - - - - - - - 轉接中 - - - - - - - - - - - - - - -
THAI8: "Minaresa speaking."
kakaru: "Oh, HI MINARESA!! ......" "this is kakaru from HELL. i sent you an e-mail regarding......"
- - - - - - - - - - - 介紹始末 & 準備切入正題 - - - - - -
Minaresa: "i did not get your e-mail, sir." "can you send that again and call me back in half an hour?"
kakaru: "...o..okay, i'll forward the e-mail right away. Do you have a direct line or should i reach you by the same phone number 02-2679-xxxx ?"
Minaresa: "This is correct, sir."
- - - - - - - - - - - - - - 半小時後 - - - - - - - - - - - - - -
請從四號泰國人開始看 因為完全一樣的對話流程又跑了一次才接到Minaresa ｡ﾟ(ﾟ´Д｀ﾟ)ﾟ｡

請問這是SOP還是鬼擋牆?